Frequently Asked Questions

Browse our product categories, add items to your basket and proceed to checkout. You can check out as a guest or create an account for faster future orders.

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Klarna (buy now, pay later). All transactions are processed securely via Stripe.

Standard UK delivery is 2–5 working days. Express next-day delivery is available on orders placed before 2 pm on weekdays. Delivery times may vary during busy periods.

We currently deliver to mainland UK addresses only. If you need delivery to Northern Ireland, the Scottish Highlands or offshore islands, please contact us for a quote.

Yes. Unused items in their original packaging can be returned within 30 days of delivery for a full refund. Please see our Returns Policy page for full details.

Once we receive and inspect your returned item, refunds are issued to your original payment method within 5–10 working days. You will receive an email confirmation when the refund is processed.

Please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no extra cost to you.

Once your order is dispatched, you will receive an email with a tracking number. You can also check the status from your account page or our Track Order page.

Yes, we offer trade pricing for contractors and bulk buyers. Please contact our sales team with your requirements and we will provide a tailored quote.

You can reach us via our Contact page, by email, or by phone during business hours (Monday–Friday, 9 am–5 pm). We aim to respond within one working day.