Payment Policy
How payments work at Window Hardware Store.
Accepted Payment Methods
Payments on Window Hardware Store are processed securely through Stripe. We accept major credit and debit cards, plus Apple Pay and Google Pay where supported on your device and browser.
Payment Security
All payments are processed securely through Stripe, a PCI DSS Level 1 certified payment processor. We never store your full card details on our servers.
Your connection is protected by 256-bit TLS encryption (indicated by the padlock icon in your browser). Card data is transmitted directly to Stripe and is never visible to our staff.
Pricing & Currency
All prices shown on Window Hardware Store are in GBP (£) and include VAT where applicable. The total price at checkout is the amount that will be charged to your chosen payment method.
Your card issuer may apply its own authorisation checks or foreign exchange rules where relevant. Any such charges or timings are set by your bank, not by Window Hardware Store.
Refunds
Refunds are returned to the original payment method used at checkout. Once a refund has been processed, it typically appears within 5–10 working days depending on your card issuer.
For more information on returns and refund eligibility, please visit our Returns Policy page.
Questions about a payment?
If you have any queries about a charge or need a receipt, email admin@windowhardwarestore.com or use our contact page.
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