Customer Support
Help with orders, deliveries, returns, and product questions from Window Hardware Store.
Order questions
Need help with dispatch, tracking, missing items, or delivery delays? Have your order number ready and we will investigate promptly.
Returns and refunds
If you need to return an item or check refund progress, our team can guide you through the process and expected timescales.
Product support
If you are unsure about sizes, compatibility, or replacement parts, contact us before ordering and we will help you choose the right hardware.
How to contact us
The fastest way to reach us is through our contact page using the email and phone details listed there. Please include your order number where relevant.